Visitor Information

Visitor Policy: Outpatient Centers and Clinics

While accompanying your loved one to outpatient therapy appointments, please keep in mind the following protocols as outlined by the CDC and Virginia Department of Health to protect patients, visitors, and team members:

1. Masks are optional but are encouraged. If you would like your provider to wear a mask, please ask.
2. To reduce the spread of COVID-19, family members and/or caregivers are encouraged to drop off and pick up their loved one from appointments or wait in their vehicle.
3. Family members and/or caregivers of patients who choose to wait in the lobby during their loved one’s therapy appointments must maintain social distancing. Social distancing is also required if asked to participate in therapy by the patient’s care team.

Visitor Policy: Inpatient Rehabilitation Hospital

Sheltering Arms Institute is pleased to welcome visitors at the following times:

• 9 a.m. – 7 p.m. every day

There are no limits on the number of visitors each patient may have.

While visiting your loved one, please keep in mind the following protocols as outlined by the CDC and Virginia Department of Health to protect patients, visitors, and team members:

1. Visitors must enter through the front entrance and check in before proceeding to the patient’s room.
   1. There are no limits on the number of visitors each patient may have.
   2. Visitation may occur in the patient’s room, family rooms, and throughout the facility.
   3. Visitors are permitted to take the patient outside with prior physician approval.
      • The patient and visitor(s) must stay on the sidewalks adjacent to the hospital when outdoors.
2. Masks are optional but are encouraged. If you would like any member of the patient’s care team to wear a mask, please ask.
   1. Masks are available at the hospital’s front entrance.
3. Visitors are strongly discouraged from visiting patients who are at high risk for COVID-19, including older adults or those who have an underlying medical condition.
4. Stay home if you do not feel well, if you tested positive for COVID-19, if you develop any respiratory symptoms, or were exposed to someone with COVID-19 in the last 10 days.
   1. Please notify the patient’s care team members if, after visiting, you or a member of your household develops any signs or symptoms of COVID-19 or test positive.