Thank you for allowing Sheltering Arms Institute to care for you during your recovery. To pay online, please click the button below. This will take you to our secured online Quick Pay website. Pay My Bill If you have any questions, please contact our patient billing department. Patient Billing Department: (804) 272-3171 Toll Free: 1 (877) 567-3422 Hours: Monday-Friday 8 a.m.-4:30 p.m.