Visitor Policy at Sheltering Arms Institute Sheltering Arms Institute is pleased to welcome visitors 7 days a week from 12-7 p.m. Each patient may designate two (2) visitors during their stay. Designated visitors may visit separately or together. While visiting your loved one, please keep in mind the following protocols as outlined by the CDC and Virginia Department of Health: Visitors must enter the front entrance and check in with the screener before proceeding to the patient’s room. Each patient may designate two (2) visitors during their stay. Designated visitors may visit separately or together. Anyone under the age of 12 is not permitted in the hospital or outside at this time. Visitation may occur in the patient’s room. No eating is permitted in the patient’s room during visitation; visitors may eat in the café on first floor. Visitors are permitted to take the patient outside with a physician order. No additional visitors are allowed when patient is taken outside. Patient and visitor must stay on the sidewalks adjacent to the hospital when outdoors. Visitors are strongly discouraged from visiting patients who are at high risk for COVID-19, including patients who are older adults or with an underlying medical condition. Stay home if you do not feel well or if you tested positive for COVID-19 or were exposed to someone with COVID-19 in the last 21 days. Please notify Infection Prevention at 804-578-6718 if, after visiting, you or a member of your household develops any signs or symptoms of COVID-19 or test positive. In compliance with CDC guidelines, masks are required in healthcare facilities at all times, even if you are fully vaccinated. You can wear your cloth face covering or one provided by our screening desk but please wear appropriately. Masks should always cover both the nose and mouth. Face coverings must always be worn in the facility, including patient rooms, as well as during outside visits. Any visitor who refuses or is unable to wear a mask will be asked to leave.