Visitor Policy at Sheltering Arms Institute Sheltering Arms Institute is pleased to welcome visitors 7 days a week from 12-7 p.m. Effective Monday, April 18, 2022, each patient may have three (3) visitors per day. Visitors do not have to be the same three (3) individuals throughout the duration of the patient’s stay. While visiting your loved one, please keep in mind the following protocols as outlined by the CDC and Virginia Department of Health: Visitors must enter the front entrance and check in with the screener before proceeding to the patient’s room. Patients may have three (3) visitors per day. Anyone under the age of 12 is not permitted in the hospital or outside at this time. Visitation may occur in the patient’s room. No eating or drinking is permitted in the patient’s room during visitation; visitors may dine in the café on first floor. Visitors are permitted to take the patient outside with prior physician approval. No additional visitors are allowed when patient is taken outside. The patient and visitor(s) must stay on the sidewalks adjacent to the hospital when outdoors and continue to wear a mask at all times. In compliance with CDC guidelines, masks are required in healthcare facilities at all times, even if you are fully vaccinated. You can wear your cloth face covering or one provided by our screening desk, but you must wear it appropriately. Masks should always cover both the nose and mouth. Face coverings must always be worn throughout the entire facility, including in patient rooms and during outside visits. Any visitor who refuses or is unable to wear a mask will be asked to leave. Visitors are strongly discouraged from visiting patients who are at high risk for COVID-19, including patients who are older adults or those who have an underlying medical condition. Stay home if you do not feel well, if you tested positive for COVID-19, or were exposed to someone with COVID-19 in the last 21 days. Please notify the Infection Prevention at (804) 578-6718 if, after visiting, you or a member of your household develops any signs or symptoms of COVID-19 or test positive.