Visitor Information

Visitor Policy: Outpatient Centers and Clinics

While accompanying your loved one to outpatient therapy appointments, please keep in mind the following protocols as outlined by the CDC and Virginia Department of Health to protect patients, visitors, and team members:

1. Masks remain mandatory in healthcare facilities at all times, even if you are fully vaccinated.
   1. You may wear your cloth face covering or one provided by our front desk, but you must wear it appropriately. Masks should always cover both the nose and mouth.
   2. Face coverings must be worn at all times throughout the entire facility.
   3. Any visitor who refuses or is unable to wear a mask will be asked to leave.
2. To reduce the spread of COVID-19, family members and/or caregivers are encouraged to drop off and pick up their loved one from appointments or wait in their vehicle.
3. Family members and/or caregivers of patients who choose to wait in the lobby during their loved one’s therapy appointments must maintain social distancing. Social distancing is also required if asked to participate in therapy by the patient’s care team.

Visitor Policy: Inpatient Rehabilitation Hospital

Sheltering Arms Institute is pleased to welcome visitors at the following times:

• Monday – Friday: 9 a.m. – 7 p.m.
• Saturday and Sunday: Noon – 7 p.m.

Each patient may have three (3) visitors per day.

While visiting your loved one, please keep in mind the following protocols as outlined by the CDC and Virginia Department of Health to protect patients, visitors, and team members:

1. Visitors must enter the front entrance and check in before proceeding to the patient’s room.
   1. Patients may have three (3) visitors per day. Visitors do not have to be the same three individuals throughout the duration of the patient’s stay.
   2. Visitation may occur in the patient’s room.
      • Eating or drinking is not permitted in the patient’s room during visitation; visitors may dine in the café on first floor.
   3. Visitors are permitted to take the patient outside with prior physician approval.
      • Additional visitors are not permitted when the patient is taken outside.
      • The patient and visitor(s) must stay on the sidewalks adjacent to the hospital when outdoors and continue to wear a mask at all times.
2. Masks remain mandatory in healthcare facilities at all times, even if you are fully vaccinated.
   1. You can wear your cloth face covering or one provided by Sheltering Arms Institute, but you must wear it appropriately. Masks should always cover both the nose and mouth.
   2. Face coverings must be worn at all times throughout the entire facility, including in patient rooms and during outside visits.
   3. Any visitor who refuses or is unable to wear a mask will be asked to leave.
3. Visitors are strongly discouraged from visiting patients who are at high risk for COVID-19, including older adults or those who have an underlying medical condition.
4. Stay home if you do not feel well, if you tested positive for COVID-19, or were exposed to someone with COVID-19 in the last 10 days.
   1. Please notify the Infection Prevention at (804) 578-6718 if, after visiting, you or a member of your household develops any signs or symptoms of COVID-19 or test positive.