Visitor Information

Visitor Policy at Sheltering Arms Institute

Sheltering Arms Institute is pleased to welcome visitors 7 days a week from 12-7 p.m. Each patient may designate two (2) visitors during their stay. Designated visitors may visit separately or together. While visiting your loved one, please keep in mind the following protocols as outlined by the CDC and Virginia Department of Health:

  1. Visitors must enter the front entrance and check in with the screener before proceeding to the patient’s room.
    1. Each patient may designate two (2) visitors during their stay. Designated visitors may visit separately or together.
    2. Anyone under the age of 12 is not permitted in the hospital or outside at this time.
    3. Visitation may occur in the patient’s room.
      • No eating is permitted in the patient’s room during visitation; visitors may eat in the café on first floor.
    4. Visitors are permitted to take the patient outside with a physician order.
      • No additional visitors are allowed when patient is taken outside.
      • Patient and visitor must stay on the sidewalks adjacent to the hospital when outdoors.
  2. Visitors are strongly discouraged from visiting patients who are at high risk for COVID-19, including patients who are older adults or with an underlying medical condition.
  3. Stay home if you do not feel well or if you tested positive for COVID-19 or were exposed to someone with COVID-19 in the last 21 days.
    1. Please notify Infection Prevention at 804-578-6718 if, after visiting, you or a member of your household develops any signs or symptoms of COVID-19 or test positive.
  4. In compliance with CDC guidelines, masks are required in healthcare facilities at all times, even if you are fully vaccinated.
    1. You can wear your cloth face covering or one provided by our screening desk but please wear appropriately. Masks should always cover both the nose and mouth.
    2. Face coverings must always be worn in the facility, including patient rooms, as well as during outside visits.
    3. Any visitor who refuses or is unable to wear a mask will be asked to leave.

Deliveries to Patients

Items such as fresh-cut flowers, balloons, cards, and snacks are accepted; however, potted plants are not permitted. Should you wish to send a gift to one of our patients, please deliver to:

Sheltering Arms Institute
Attn: [Patient Name, Room #]
2000 Wilkes Ridge Drive
Richmond, VA 23233

Download a Copy of Our Campus Map

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Smokeless Environment

Sheltering Arms Institute is also a tobacco-free environment (this includes smoking/smokeless types, e-cigarettes and all vaping devices). If you have any questions, please don’t hesitate to contact us.

Parking

There is ample free parking available on the Sheltering Arms Institute campus. Upon arrival, please follow the signs to visitor parking.

Meals

There is a cafe for family members and visitors on the first floor.

Cafe Hours of Operation

Weekday Hours of Operation: 6:45 a.m.-6:45 p.m.

  • Breakfast: 6:45-9:30 a.m. (hot breakfast, pastries, fruit and yogurt bar)
  • Continental Breakfast: 9:30-10:30 a.m. (fruit and yogurt bar, pastries, grab and go)
  • Lunch: 11 a.m.-2 p.m. (deli, pizza, cuisine and soup stations, salad bar, grill)
  • Afternoon: 2-4 p.m. (grill, salad bar, soup station, grab and go)
  • Dinner: 4-6 p.m. (grill, salad bar, soup station, grab and go)

Weekend and Holiday Hours of Operation: 6:45 a.m.-6 p.m.

  • Breakfast: 6:45-9:30 a.m. (hot breakfast, pastries, fruit and yogurt bar)
  • Continental Breakfast: 9:30-10:30 a.m. (fruit and yogurt bar, pastries, grab and go)
  • Lunch: 11 a.m.-2 p.m. (grill, grab and go, salad bar, soup and cuisine stations)
  • Afternoon: 2-4 p.m. (grill, salad bar, soup station, grab and go)
  • Dinner: 4-6 p.m. (grill, salad bar, soup station, grab and go)

Nearby Accommodations

Lodging, dining and retail establishments may be helpful for your visitors while you are in the hospital. A list of recommendations may be found below.

The Doorways is another resource for out-of-town family members. Guests are referred from physicians, staff and social workers from area hospitals, and are asked to make a donation for their stay. Visit their website for more information.

Hotels

Residence Inn by Marriott Short Pump at the Notch*
1800 Wilkes Ridge Circle, Richmond, Virginia 23233
(804) 463-5600
.25 miles from hospital

*Discounted rates available at the Residence Inn for patients’ family members.

Wingate by Wyndham Richmond Short Pump
13991 North Gayton Rd., Richmond, VA 23233
(804) 421-1600
1.6 miles from hospital

Hilton Richmond Hotel & Spa/Short Pump
12042 W.Broad St., Richmond, VA 23233
(804) 364-3600
1.9 miles from hospital

Hyatt House Richmond-West
11800 W. Broad St., Ste 1098, Henrico, VA 23233
(804) 360-7021
3.0 miles from hospital

Dining and Entertainment

A wide variety of dining and entertainment options are available at the following nearby shopping centers. Please note, this is not an extensive list of nearby options.