Visitor Information

Visiting Hours

Each patient’s therapy schedule is unique, therefore, Sheltering Arms Institute does not have set visiting hours. Upon admission, family members are provided the phone number to the nursing station to confirm the best time to visit their loved one. Other visits may be arranged according to the patient’s wishes. Children (under 18 years of age) are allowed to visit, but must be accompanied by an adult at all times. Please note that there may be times throughout the year, such as during flu season, which children will not be allowed.

Sheltering Arms Institute is also a tobacco-free environment (this includes smoking/smokeless types, e-cigarettes and all vaping devices). If you have any questions, please don’t hesitate to contact us.

Parking

There is ample free parking available on the Sheltering Arms Institute campus. Upon arrival, please follow the signs to visitor parking

Meals

There is a cafe for family members and visitors on the first floor.

Cafe Hours of Operation

Weekday Hours of Operation: 6:45 a.m.-6:45 p.m.

  • Breakfast: 6:45-9:30 a.m. (hot breakfast, pastries, fruit and yogurt bar)
  • Continental Breakfast: 9:30-10:30 a.m. (fruit and yogurt bar, pastries, grab and go)
  • Lunch: 11 a.m.-2 p.m. (deli, pizza, cuisine and soup stations, salad bar, grill)
  • Afternoon: 2-4 p.m. (grill, salad bar, soup station, grab and go)
  • Dinner: 4-6 p.m. (grill, salad bar, soup station, grab and go)

Weekend and Holiday Hours of Operation: 6:45 a.m.-6 p.m.

  • Breakfast: 6:45-9:30 a.m. (hot breakfast, pastries, fruit and yogurt bar)
  • Continental Breakfast: 9:30-10:30 a.m. (fruit and yogurt bar, pastries, grab and go)
  • Lunch: 11 a.m.-2 p.m. (grill, grab and go, salad bar, soup and cuisine stations)
  • Afternoon: 2-4 p.m. (grill, salad bar, soup station, grab and go)
  • Dinner: 4-6 p.m. (grill, salad bar, soup station, grab and go)

Nearby Accommodations

Lodging, dining and retail establishments may be helpful for your visitors while you are in the hospital. A list of recommendations may be found below.

The Doorways is another resource for out-of-town family members. Guests are referred from physicians, staff and social workers from area hospitals, and are asked to make a donation for their stay. Visit their website for more information.

Hotels

Wingate by Wyndham Richmond Short Pump
13991 North Gayton Rd., Richmond, VA 23233
(804) 421-1600
1.6 miles from hospital

Hilton Richmond Hotel & Spa/Short Pump
12042 W.Broad St., Richmond, VA 23233
(804) 364-3600
1.9 miles from hospital

Hyatt House Richmond-West
11800 W. Broad St., Ste 1098, Henrico, VA 23233
(804) 360-7021
3.0 miles from hospital

Dining and Entertainment

A wide variety of dining and entertainment options are available at the following nearby shopping centers. Please note, this is not an extensive list of nearby options.