Visitor Information

Visitor Policy

Sheltering Arms Institute is committed to protecting our patients, team members and the community from COVID-19. We have implemented the following visitor policy in accordance with guidelines set forth by the CDC and Virginia Department of Health.

Patients may designate one indoor visitor during their stay, unless otherwise directed by a physician. Indoor visits are permitted in the patient’s room or the cafeteria for 2 hours each day, 7 days a week from 12-7 p.m.

At this time, visitors will not be permitted in therapy gyms unless scheduled for caregiver training.

Outdoor Visitation

Our goal with outdoor visitation is to help patients connect with their friends and family, as well as to keep everyone safe and comfortable during the pandemic. To meet the goal, a member of our team will accompany the visit to make sure proper masking and social distancing guidelines are followed.

Schedule your visit at least one day in advance by calling (804) 578-6527. An outdoor visit is a 30-minute session, and can be scheduled to occur Monday-Friday, 12-4 p.m. A visit depends on staff and patient availability, and each patient can schedule up to three outdoor visits per week.

Before scheduling an outdoor visit, please be aware:

  • Masks must be worn at all times. No eating is allowed.
  • Social distancing of 6 feet is always required. Unfortunately, no physical contact can be allowed between a patient and visitors.
  • Up to 3 visitors may participate in the outdoor visitation. Visitors must be at least 11 years old.
  • On hot days: When it is 90 degrees or hotter, visits will be limited to 15 minutes.
  • On rainy days: When it is raining, the visit will need to be rescheduled.
  • No dogs or pets.

Deliveries to Patients

There are no restrictions on deliveries for patients such as flowers, plants, or balloons. Should you wish to send a gift to one of our patients, please deliver to:

Sheltering Arms Institute
Attn: [Patient Name, Room #]
2000 Wilkes Ridge Drive
Richmond, VA 23233

Precautions Required of All Visitors

  • Visitors must wear a mask upon entry into the facility and for the duration of their visit. Any visitor who refuses or is unable to wear a mask will be asked to leave. During visitation, the patient is also required to wear a mask.
  • Visitors must enter through the main entrance, use hand sanitizer upon entry, and check in for a screening procedure including a travel/symptom questionnaire and touch-less temperature check.
  • Visitors will receive information about COVID-19 symptoms, hand hygiene, and cough etiquette.
  • Once check in is completed, the visitor may proceed to the team member station for the unit in which they are visiting.
  • Visitors must remain at least 6 ft. from patients at all times and doors to patient rooms must remain open.
  • Visitors who have tested positive or have someone in their household who tested positive should wait at least 21 days from positive test to visit.
  • Visitors are strongly discouraged from visiting patients who are at high risk for COVID-19, including patients who are older adults or have underlying medical conditions.

Download a Copy of Our Campus Map

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Visiting Hours

Each patient’s therapy schedule is unique, therefore, Sheltering Arms Institute does not have set visiting hours. Upon admission, family members are provided the phone number to the nursing station to confirm the best time to visit their loved one. Other visits may be arranged according to the patient’s wishes. Children (under 18 years of age) are allowed to visit, but must be accompanied by an adult at all times. Please note that there may be times throughout the year, such as during flu season, which children will not be allowed.

Sheltering Arms Institute is also a tobacco-free environment (this includes smoking/smokeless types, e-cigarettes and all vaping devices). If you have any questions, please don’t hesitate to contact us.


There is ample free parking available on the Sheltering Arms Institute campus. Upon arrival, please follow the signs to visitor parking.


There is a cafe for family members and visitors on the first floor.

Cafe Hours of Operation

Weekday Hours of Operation: 6:45 a.m.-6:45 p.m.

  • Breakfast: 6:45-9:30 a.m. (hot breakfast, pastries, fruit and yogurt bar)
  • Continental Breakfast: 9:30-10:30 a.m. (fruit and yogurt bar, pastries, grab and go)
  • Lunch: 11 a.m.-2 p.m. (deli, pizza, cuisine and soup stations, salad bar, grill)
  • Afternoon: 2-4 p.m. (grill, salad bar, soup station, grab and go)
  • Dinner: 4-6 p.m. (grill, salad bar, soup station, grab and go)

Weekend and Holiday Hours of Operation: 6:45 a.m.-6 p.m.

  • Breakfast: 6:45-9:30 a.m. (hot breakfast, pastries, fruit and yogurt bar)
  • Continental Breakfast: 9:30-10:30 a.m. (fruit and yogurt bar, pastries, grab and go)
  • Lunch: 11 a.m.-2 p.m. (grill, grab and go, salad bar, soup and cuisine stations)
  • Afternoon: 2-4 p.m. (grill, salad bar, soup station, grab and go)
  • Dinner: 4-6 p.m. (grill, salad bar, soup station, grab and go)

Nearby Accommodations

Lodging, dining and retail establishments may be helpful for your visitors while you are in the hospital. A list of recommendations may be found below.

The Doorways is another resource for out-of-town family members. Guests are referred from physicians, staff and social workers from area hospitals, and are asked to make a donation for their stay. Visit their website for more information.


Residence Inn by Marriott Short Pump at the Notch*
1800 Wilkes Ridge Circle, Richmond, Virginia 23233
(804) 463-5600
.25 miles from hospital

*Discounted rates available at the Residence Inn for patients’ family members.

Wingate by Wyndham Richmond Short Pump
13991 North Gayton Rd., Richmond, VA 23233
(804) 421-1600
1.6 miles from hospital

Hilton Richmond Hotel & Spa/Short Pump
12042 W.Broad St., Richmond, VA 23233
(804) 364-3600
1.9 miles from hospital

Hyatt House Richmond-West
11800 W. Broad St., Ste 1098, Henrico, VA 23233
(804) 360-7021
3.0 miles from hospital

Dining and Entertainment

A wide variety of dining and entertainment options are available at the following nearby shopping centers. Please note, this is not an extensive list of nearby options.