Visitor Information

Visitor Policy: Outpatient Centers and Clinics

While accompanying your loved one to outpatient therapy appointments, please keep in mind the following protocols as outlined by the CDC and Virginia Department of Health to protect patients, visitors, and team members:

  1. Masks remain mandatory in healthcare facilities at all times, even if you are fully vaccinated.
    1. You may wear your cloth face covering or one provided by our front desk, but you must wear it appropriately. Masks should always cover both the nose and mouth.
    2. Face coverings must be worn at all times throughout the entire facility.
    3. Any visitor who refuses or is unable to wear a mask will be asked to leave.
  2. To reduce the spread of COVID-19, family members and/or caregivers are encouraged to drop off and pick up their loved one from appointments or wait in their vehicle.
  3. Family members and/or caregivers of patients who choose to wait in the lobby during their loved one’s therapy appointments must maintain social distancing. Social distancing is also required if asked to participate in therapy by the patient’s care team.

Visitor Policy: Inpatient Rehabilitation Hospital

Sheltering Arms Institute is pleased to welcome visitors at the following times:

  • Monday – Friday: 9 a.m. – 7 p.m.
  • Saturday and Sunday: Noon – 7 p.m.

Each patient may have three (3) visitors per day.

While visiting your loved one, please keep in mind the following protocols as outlined by the CDC and Virginia Department of Health to protect patients, visitors, and team members:

  1. Visitors must enter the front entrance and check in before proceeding to the patient’s room.
    1. Patients may have three (3) visitors per day. Visitors do not have to be the same three individuals throughout the duration of the patient’s stay.
    2. Visitation may occur in the patient’s room.
      • Eating or drinking is not permitted in the patient’s room during visitation; visitors may dine in the café on first floor.
    3. Visitors are permitted to take the patient outside with prior physician approval.
      • Additional visitors are not permitted when the patient is taken outside.
      • The patient and visitor(s) must stay on the sidewalks adjacent to the hospital when outdoors and continue to wear a mask at all times.
  2. Masks remain mandatory in healthcare facilities at all times, even if you are fully vaccinated.
    1. You can wear your cloth face covering or one provided by Sheltering Arms Institute, but you must wear it appropriately. Masks should always cover both the nose and mouth.
    2. Face coverings must be worn at all times throughout the entire facility, including in patient rooms and during outside visits.
    3. Any visitor who refuses or is unable to wear a mask will be asked to leave.
  3. Visitors are strongly discouraged from visiting patients who are at high risk for COVID-19, including older adults or those who have an underlying medical condition.
  4. Stay home if you do not feel well, if you tested positive for COVID-19, or were exposed to someone with COVID-19 in the last 10 days.
    1. Please notify the Infection Prevention at (804) 578-6718 if, after visiting, you or a member of your household develops any signs or symptoms of COVID-19 or test positive.

Deliveries to Patients

Items such as fresh-cut flowers, balloons, cards, and snacks are accepted; however, potted plants are not permitted. Should you wish to send a gift to one of our patients, please deliver to:

Sheltering Arms Institute
Attn: [Patient Name, Room #]
2000 Wilkes Ridge Drive
Richmond, VA 23233

Download a Copy of Our Hospital Campus Map

Download Here

Smokeless Environment

Sheltering Arms Institute is also a tobacco-free environment, including smoking/smokeless types, e-cigarettes, and all vaping devices.

Parking

There is ample free parking available on the Sheltering Arms Institute Hospital campus. Upon arrival, please follow the signs to visitor parking.

Meals

There is a cafe for family members and visitors on the first floor.

Cafe Hours of Operation

Weekday Hours of Operation: 6:45 a.m.-6:45 p.m.

  • Breakfast: 6:45-9:30 a.m. (hot breakfast, pastries, fruit and yogurt bar)
  • Continental Breakfast: 9:30-10:30 a.m. (fruit and yogurt bar, pastries, grab and go)
  • Lunch: 11 a.m.-2 p.m. (deli, pizza, cuisine and soup stations, salad bar, grill)
  • Afternoon: 2-4 p.m. (grill, salad bar, soup station, grab and go)
  • Dinner: 4-6 p.m. (grill, salad bar, soup station, grab and go)

Weekend and Holiday Hours of Operation: 6:45 a.m.-6 p.m.

  • Breakfast: 6:45-9:30 a.m. (hot breakfast, pastries, fruit and yogurt bar)
  • Continental Breakfast: 9:30-10:30 a.m. (fruit and yogurt bar, pastries, grab and go)
  • Lunch: 11 a.m.-2 p.m. (grill, grab and go, salad bar, soup and cuisine stations)
  • Afternoon: 2-4 p.m. (grill, salad bar, soup station, grab and go)
  • Dinner: 4-6 p.m. (grill, salad bar, soup station, grab and go)

Nearby Accommodations

Lodging, dining and retail establishments may be helpful for your visitors while you are in the hospital. A list of recommendations may be found below.

The Doorways is another resource for out-of-town family members. Guests are referred from physicians, staff and social workers from area hospitals, and are asked to make a donation for their stay. Visit their website for more information.

Hotels

Residence Inn by Marriott Short Pump at the Notch*
1800 Wilkes Ridge Circle, Richmond, Virginia 23233
(804) 463-5600
.25 miles from hospital

*Discounted rates available at the Residence Inn for patients’ family members.

Wingate by Wyndham Richmond Short Pump
13991 North Gayton Rd., Richmond, VA 23233
(804) 421-1600
1.6 miles from hospital

Hilton Richmond Hotel & Spa/Short Pump
12042 W.Broad St., Richmond, VA 23233
(804) 364-3600
1.9 miles from hospital

Hyatt House Richmond-West
11800 W. Broad St., Ste 1098, Henrico, VA 23233
(804) 360-7021
3.0 miles from hospital

Dining and Entertainment

A wide variety of dining and entertainment options are available at the following nearby shopping centers. Please note, this is not an extensive list of nearby options.