Privacy Policy Effective Date: October 2024 Welcome to Sheltering Arms Institute! Our mission at Sheltering Arms Institute is to provide you with resources relating to wellness and rehabilitation services. At Sheltering Arms Institute, your privacy is as important to us as it is to you. This Privacy Policy will help you learn about the types of personal information we may collect from visitors to shelteringarmsinstitute.com (the “Website”), as well as how this information may be used, parties it may be shared with, and options available to you concerning our use of this information. Furthermore, this Privacy Policy describes the steps Sheltering Arms Institute takes in order to safeguard your personal information, how long we will retain your information, and provides instruction on how individuals can contact us about our privacy practices and exercise your privacy rights. Information Sheltering Arms Institute May Obtain We may collect and catalog personal information, including personally identifiable information (“PII”) and/or protected health information (“PHI”) that you choose to provide us through the Website or other points of contact (e.g., when setting up your account to login to the patient portal via the Sheltering Arms Institute website). The personal information we may collect may include but not limited to your name, e-mail address, phone number, social security number, date of birth, and any other personal information that you choose to submit to us when setting up your account and/or through your utilization of the Website. Any PHI that we collect about you, including PHI that you provide to us while being treated as a patient, is separate and subject to our Notice of Privacy Practices. Automated Collection of Data Subject to your approval of enabling cookies, as further described in this Privacy Policy, visiting the Website may result in the automated collection of your data by use of technologies including but not limited to browser cookies, device identifiers, and server logs. A cookie is a text file sent to a computer or device by a website in order to identify a visitor’s browser and store information or settings related to the website within the browser. Web beacons (which may include internet tags, pixel tags, or clear GIFs) link web pages to web servers. A web beacon’s cookies are used to transmit collected information back to a web server. You will be prompted to select “accept” when you first visit the Website that will enable the technologies. Information subject to automated collection may include your domain name, IP address, device identifiers, clickstream data, device and operating system type and characteristics, language preferences, web browser preferences, and your interactions with the Website (which may include page view activity, clicked links, viewed videos, used features, links and/or pages that drive you to the Website, dates and times of Website visits, geolocation related information, and other information pertaining to your use of the Website). Sheltering Arms Institute and its third-party service affiliates may use beacons in emails to track response rates, monitor email usage, or for any of the other purposes mentioned herein. Using these technologies to collect your data allows us to do the following: make your visit to the Website more efficient by storing your information to remove the need of constantly re-entering the information each time you come back to the Website; track and analyze how you interact with the Website so we can enhance your viewing experience; tailor the information we serve you to fit your preferences; measure the usability and effectiveness of the Website; provide you with relevant ad content; and otherwise manage and improve upon the functionality of the Website. To the extent required by applicable law, we will obtain your consent before placing cookies or other data-collecting technologies on your computer or device. You may also be able to adjust your web-browser settings to block, monitor and disable cookies. Third-party Web Analytics and Advertising Services Sheltering Arms Institute may obtain personal information about your ongoing online activities and across third-party websites, devices, and other online services. Sheltering Arms Institute uses the third-party online analytics service, Google Analytics, which uses automated technologies to collect data (email addresses, IP addresses, cookies and other device identifiers) to monitor and evaluate site usage and diagnose technical issues. To learn more about Google Analytics, please visit www.google.com/analytics/learn/privacy.html. To opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout?hl+en=GB. In addition to Google Analytics, Sheltering Arms Institute uses Google Ads Remarketing (formerly Google AdWords) as a way to advertise to individuals or companies, across the internet, in particular on the Google Display Network. Google Ads Remarketing uses cookies to collect information about your activity on the Website and serves up ads relevant to you based on the data collected. This cookie does not in any way identify you or give access to your computer or mobile device but is used to indicate your activity on the Website to other websites, so we can serve ads that are relevant to you while on those sites. If you do not wish to receive these ads, you may opt-out at any time in any of the following ways: Opt out of Google’s use of cookies, by visiting Google’s Ads Settings. Opt out of a third-party vendor’s use of cookies, by visiting the Network Advertising Initiative opt-out page. How We Use the Information We Obtain Sheltering Arms Institute may use the information obtained on the Website for any of the following purposes: to personalize your Website experience; to provide services; to market services; to respond to viewer requests and inquiries; to operate, evaluate, and improve our business model (developing new services; enhancing and improving existing services; analyzing services; managing communications; conducting data analytics and market research; accounting; auditing and other internal functions); to identify and prevent criminal activity, fraudulent claims, and other liabilities; to comply with and enforce legal requirements, industry standards, and our policies, including this Privacy Policy and our Terms and Conditions; to comply with applicable legal requirements, carry out our contractual obligations, and pursue our legitimate interests, as permitted by law (performing data analytics, operating/evaluating/improving our business and managing our website); With your consent, Sheltering Arms Institute may use information obtained from you in other ways for which we will provide specific notice at the time of collection. Your private information obtained from the Website or third parties may be combined for any of the purposes described above. Information Sharing Except as described in this Privacy Policy, Sheltering Arms Institute does not disclose the personal information we obtain about you to other parties. Your personal information may be shared with our affiliates and service providers who perform services for us such as the host of the Website, data analytics, and/or relationship management for the purposes described in this Privacy Policy. Our service providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or to comply with applicable legal requirements. We may disclose information about you as required by law, court order or subpoena; if requested by government agencies, such as law enforcement authorities; to establish, defend and/or exercise our legal rights; when necessary or appropriate to prevent physical harm, financial loss, or any other type of imminent harm to you or others; in connection with an investigation of illegal activity; if we sell or transfer all or a portion of our business or assets (including reorganization, dissolution or liquidation); or otherwise with your consent. Data Transfers Personal information about you obtained through the Website or from third parties may be transferred to recipients in countries other than the country in which the information was collected. Data protection laws may vary from country to country. When we transfer your information to recipients in other countries, your information will receive protection in accordance with recipient’s privacy policies or laws applicable to the recipient. Sheltering Arms Institute only operates in the United States and does not direct its services outside of the United States. Sheltering Arms Institute does not represent or commit to follow the privacy requirements that may apply to you if you are located in another country. Also be aware that by providing your information to Sheltering Arms Institute, you are transferring your information outside of your location to the United States for processing and storage. Your Rights and Choices At Sheltering Arms Institute, you have certain rights and choices in regard to the personal information we obtain about you. To update your preferences, update or correct your information, limit the communications you receive from Sheltering Arms Institute, or submit a request, please contact us as specified in the How to Contact Us section of this Privacy Policy. You may unsubscribe from our marketing mailing lists at any time by following the “Unsubscribe” link in our emails. Where provided by law, you may withdraw previously provided consent or object at any time to the processing of your personal information on legitimate grounds relating to your particular situation. To protect your privacy and maintain security, Sheltering Arms Institute may take steps to verify your identity before granting you access to your information. A charge may apply before we provide you with a copy of any of your personal information that we maintain, as permitted by applicable law. Other Online Services and Third-party Features Through the Website, we may provide links to other online services and third-party websites for your convenience and information. We may also include third-party features and links to social-networking-sites (“SNS”) such as apps, tools, widgets and plug-ins such as Facebook, Instagram, LinkedIn and X (f/k/a Twitter). These third-party features operate as entities separate from Sheltering Arms Institute and follow their own individual privacy policies. We strongly suggest you review these third-party privacy policies. As any linked online services or third-party features are not owned or controlled by us, Sheltering Arms Institute will not be held responsible for damage resulting from their information practices and policies. Retention of Personal Information To the extent permitted by applicable law, the personal information we obtain about you through the Website may be retained so long as it is needed for the purposes for which we obtained it, in accordance with the provisions set forth in this Privacy Policy. In the event Sheltering Arms Institute discovers another lawful basis for retaining your data beyond the period for which it is necessary to serve the original purpose for collecting it, your data may be retained for a longer period of time. How We Protect Personal Information Sheltering Arms Institute has certain administrative, technical and physical safeguards in place in order to protect the personal information obtained through the Website against accidental, unlawful or unauthorized destruction, alteration, access, loss, disclosure or use. Children’s Personal Information The Website is not directed to or intended for use by children under the age of 13. Sheltering Arms Institute does not knowingly collect or solicit personal information from children under the age of 13. In the event we learn of an instance where we have inadvertently collected personal information from a child under the age of 13, said information will be promptly and permanently deleted from our records. If you are aware of any instance of a child under the age of 13 providing us with personal information, please contact us as described in the How to Contact Us section of this Privacy Policy. Privacy Policy Updates In order to reflect changes in Sheltering Arms Institute’s personal information practices, this Privacy Policy may be updated periodically and without prior notice to you. The date of the most recent updates will be indicated at the top of this Privacy Policy. Please note that for any materials changes to this Privacy Policy, we will use reasonable efforts to send you an email that summarizes the changes and links to the newly updated Privacy Policy. It is always your responsibility to check this Privacy Policy for any updates. Your continued use of the Website following any update or change, whether notice occurred or not, will constitute your acceptance of any change or update. California Requirements If the California Consumer Privacy Act (“CCPA”) applies to us and your information, we provide these disclosures so you can exercise your rights to receive information about our data practices, as well as to request access to and deletion of your information. Pursuant to CCPA requirements, we allow you to review, update and delete your information, as well as export and download a copy of it. You have the right to know and see what data we have collected about you over the previous twelve (12) months. Sheltering Arms Institute does not sell your personal information. We only share your information as described in this Privacy Policy. Sheltering Arms Institute processes your information for the purposes described in this Privacy Policy, which include business purposes under the CCPA. These purposes include: Sheltering Arms Institute uses and may disclose information as needed and/or as legally required to detect, prevent and respond to security incidents, and for protecting against other malicious, deceptive, fraudulent, or illegal activity. For example, to protect our services and the Website, Sheltering Arms Institute may receive or disclose information about IP addresses that may be compromised. Sheltering Arms Institute uses information for analytics and measurement to understand how our services are used, as well as to fulfill obligations to certain third-party service providers and our users. We may disclose non-personally identifiable information publicly and with these partners, including for auditing purposes. Sheltering Arms Institute uses the information to ensure that our services and/or the Website are working properly, such as tracking outages or troubleshooting bugs and other issues that you report to us. Sheltering Arms Institute uses the information to improve our services and to develop new products, features and technologies that benefit our users. Sheltering Arms Institute shares information with certain third-party service providers to perform services on our behalf, in compliance with our Privacy Policy and other appropriate confidentiality and security measures. For example, we may rely on service providers to help provide customer support. Sheltering Arms Institute processes information, including online identifiers and information about your interactions with advertisements, to provide advertising. You can control what information we use to show you ads by visiting your ad settings. Sheltering Arms Institute also uses information as necessary to comply with applicable laws or regulations, and discloses information in response to legal process or enforceable government requests, including to law enforcement. How to Contact Us To contact us in relation to any privacy matter, including our use of your personal data or to exercise your rights entailed in this Privacy Policy, please contact us at any of the following: Contact: Alex Grisham Title: Information Security Officer Phone Number: (804) 342-4393 Email: alex.grisham@sai.rehab Last Update: October 2024
