Become a Patient

Welcome! It is our pleasure to serve you. We look forward to helping you achieve the best recovery possible.

Outpatient Therapy

To become a patient at one of our outpatient centers or clinics, please call (804) 764-1000 or submit our online referral form.

Outpatient Appointment Checklist for Patients:

If your visit is covered by Workers’ Compensation, please bring your claim number, the insurance carrier’s billing address, and your job description.

Hospital Rehabilitation

Prior to arrival, each patient’s case is reviewed by one of our physicians. Your clinical referral liaison will alert you if and when your case has been approved for admission. If you or your loved one has not yet been assigned a clinical referral liaison to guide you through the admissions process, please refer to the admissions process section below.

During your stay at Sheltering Arms Institute, your care will be under the direction of one of our physicians. Your physician will communicate and collaborate with your primary care physician or surgeon as needed.

It is helpful if a responsible family member or friend can come with you upon arrival to provide information during the admission process, especially if communication is difficult for you. If this is not possible, please send a telephone number where this person can be reached.

Schedule a Tour

Tours of our inpatient rehabilitation facility are offered each Wednesday at 2 p.m. Tours meet in the main lobby of our facility located at 2000 Wilkes Ridge Drive, Henrico, VA 23233. To join the next scheduled tour, please email If you are in need of a tour prior to the next upcoming scheduled tour, please email to request a tour.

For a virtual tour of our facility, please click here.

What is the Admissions Process to Become a Patient at Our Hospital?

  1. Ask your case manager, social worker, or physician to send a referral to the admissions department at Sheltering Arms Institute via NaviHealth, AllScripts, or fax (804) 877-4003, including:
    • General information, including name, date of birth, address, emergency contact, and insurance information
    • History and physical
    • Medication administration list
    • Most recent physician notes
    • Therapy evaluation(s) and most recent therapy treatment notes
  2. A clinical referral liaison will be assigned to your case to evaluate your healthcare needs by visiting you, speaking to your family, and reviewing your medical chart.
  3. Once the clinical referral liaison gathers all necessary information, he or she will review your case with a Sheltering Arms Institute physician to determine if you meet the criteria for inpatient rehabilitation.

For more information on becoming a patient at our rehabilitation hospital, please call (804) 342-4102.

Why Are Potential Patients Evaluated?

As a physical rehabilitation hospital, Centers for Medicare & Medicaid Services requires us to:

  • Admit patients who have medical needs that require physician oversight while receiving rehabilitation.
  • Verify that patients need at least two of the three following disciplines to be considered as a candidate:
    • Physical Therapy
    • Occupational Therapy
    • Speech Therapy

Where Do Our Patients Travel From?

Sheltering Arms Institute Patient AdressesPeople from across the mid-Atlantic region and beyond choose Sheltering Arms Institute for their physical rehabilitation, from central to southwest Virginia, Virginia Beach to Northern Virginia, Maryland to North Carolina, and beyond. More than 100 health systems have referred patients to Sheltering Arms Institute Hospital.

Each pin on this map is representative of the zip code a patient/patients were discharged to since June 2020

What Should You Bring for Your Hospital Stay?

The list below is intended to help make your stay more effective and comfortable. Please label all of your clothing with your name. Sheltering Arms Institute is not responsible for items that are lost or stolen.

  • All medical insurance cards, including Medicare and Medicaid
  • Picture ID
  • A copy of your advance directives and/or power of attorney documents
  • Comfortable clothing
  • Shoes with a back and rubber soles such as tennis shoes
  • Eyeglasses and/or contact lenses
  • Hearing aids
  • Dentures
  • Body support braces
  • Prosthetic device(s)

Your care team at Sheltering Arms Institute will let you know of any additional items you may need to bring. Please note: on-site laundry services are not provided.

Items Not to Bring:

  • Medications, unless otherwise specified by your care team
  • Home medical supplies/equipment
  • Valuables such as jewelry, credit cards, or cash
  • Drugs and alcohol
  • Tobacco products, including e-cigarettes and smoking/smokeless types
  • Weapons

Cafeteria Hours / Meal Times

There is a cafeteria for family members and visitors on the first floor. Meals for patients are served in the Sheltering Arms Institute patient dining area. Supervision and instruction are provided as needed.

Meal times are:

  • Breakfast: 8-9 a.m.
  • Lunch: 12-1 p.m.
  • Dinner: 5-6 p.m.