Caregiver Support Services

Geek Squad through Best Buy: Geek Squad agents can help install a variety of smart home products, including video doorbells, thermostats, lights, as well as overall Wi-Fi setup. Each installation has a price associated with it. However, Best Buy offers a subscription service, TotalTech, which includes many of these installation services (or offers them at a discount) for $199.99/year. A Geek Squad agent will come to your home to install the device even if you did not purchase the device at Best Buy. When you schedule an appointment, a Home Expert will come out and help you design a connected-home experience to meet your needs. This could include help installing a smart device, connecting it to a wireless network, and lessons on how to control other connected products.

Website: https://www.bestbuy.com/site/services/smart-home-services/pcmcat748300595063.c?id=pcmcat748300595063
Pocket Geek Home: A home tech management program which combines setup and support services with repair or replacement protection for nearly every electronic device in your home no matter where or when they were purchased. The program also includes privacy tools, a Wi-Fi speed check utility, remote computer maintenance services, and discounts on in-home installations. Eligible devices include: desktop and laptop computers; tablets; printers and multifunction printers; LCD, plasma or LED TVs; gaming systems; home theaters (that include any of the following if purchased as a set: receiver, sound bar, speakers, Blu-ray player, amplifier subwoofer and tuner); Bluetooth and Wi-Fi-connected speakers; premium audio headsets; health and fitness bands; smartwatches; virtual reality; streaming devices; smart door locks; smart home security cameras; smart thermostats; smart video doorbells; smart carbon monoxide detectors; smart device hubs; smart light dimmers; smart smoke detectors; standalone routers; external hard drives; original remote controls; DVD/Blu-ray; portable DVD players; PC accessories; and gaming system accessories. This service costs $24.99/month.

Website: https://www.pocketgeekhome.com/
Puls: Technicians provide installation and setup on a variety of smart home devices, including security cameras, doorbells, thermostats, speakers or hubs, door locks, garage openers, home theater devices, and Wi-Fi setup. On the day of installation, they will also provide a brief tutorial on the device and any corresponding apps. They will also take care of the connection to other smart home devices if necessary. Supported brands include Nest, Google, Amazon Alexa, Ring and Arlo. Each installation has a set price, but they also offer memberships for either $39.99 or $59.99/month.

Website: https://puls.com/smart-home
Handy: Technicians booked on Handy can install a multitude of smart home devices including locks, thermostats, hubs, doorbells, and security cameras. The website includes a separate link where you can still receive a quote even if the type of device is not specifically mentioned. There are no flat fees for installation, but you receive a quote before you agree to the service, and you can view other requests customers have made, and see how many hours their installation took. Handy has partnerships with Nest and Google Home, so their installation services are limited to these brands.

Website: https://www.handy.com/services/other-smart-device
HelloTech: Offers a smart device hook-up service, which includes setting up and configuring your smart device, connecting the smart device to a mobile device or smart hub, and demonstrating proper smart device functionality. To book a technician, pick a time and service on their website, and HelloTech will match you with a technician. Their experts install a variety of smart devices including light bulbs, video doorbells, thermostats, security systems, garage doors, water leak detectors, and more. The service starts at $99, but if you are a HelloTech member, you can receive the service for $69.

Website: https://www.hellotech.com/
VATS: Their goal is to improve access to and acquisition of AT statewide for Virginians of all ages and disabilities. They provide short term equipment loans and technical assistance for a variety of AT. It is important to keep in mind that they only provide this service for loaner devices, so you will need to find a new organization to install if you decide to purchase a piece of equipment. However, this is a great option if you want to trial a device to see if it will meet your needs at home.

Referral: Qualified patients at SAI can be referred to VATS by staff.
Website: https://vda.virginia.gov/