Become a Patient - Outpatient Therapy

• After scheduling your appointment, review your Rights & Responsibilities and Rights & Protections Against Surprise Medical Bills as a patient.
• 72 hours prior to your appointment, you may receive a text message and/or email* prompting you to complete a brief questionnaire and initial assessment.
• 48 hours prior to your appointment, you may receive a text message and/or email* reminding you of your appointment date, time, and location along with a prompt to complete pre-check paperwork for your appointment, including insurance information and consent forms.
• The day of your appointment, please arrive 15 minutes early. Please check in using our kiosk and be sure to bring the following items with you:
  • A valid photo ID
  • All medical insurance cards, including Medicare and Medicaid
  • Your prescription for therapy from your doctor (if applicable)
  • A printed and completed copy of the outpatient history questionnaire (if you’d like to complete this ahead of your appointment)
    • Outpatient History Questionnaire (English version)
    • Outpatient History Questionnaire (Spanish version)
  • Your insurance referral or authorization (if your policy requires you to obtain one prior to seeing a physical rehab provider)
  • Your claim number, insurance carrier’s billing address, and job description (if your visit is being covered by Workers’ Compensation)
  • Your claim address and number; at-fault insurance details; adjuster’s name, phone and fax numbers as well as your attorney’s name, address, phone and fax numbers if you have an attorney (if your visit is due to a motor vehicle accident)
• Throughout your physical rehab plan of care with Sheltering Arms Institute, you may also receive text message and/or email* appointment reminders prior to each visit as well as ongoing assessments to measure your progress. Your clinician will also prescribe you a customized home exercise program to help you achieve your best outcomes; this can be accessed via the Sheltering Arms Institute app.

*To receive messages from Sheltering Arms Institute, you must provide relevant contact information upon registration and opt in. Message frequency is recurring and varies. You may reply STOP to opt out at any time. Message and data rates may apply.